Every manufacturer knows the vital role ease of use plays in maintaining high productivity. That holds true of of machines and equipment, but we believe it's just as important when it comes to service and support. That's why Mazak provides customer support through a single-source approach.
We guarantee a phone response to any technical question within an hour through our 24-hour technical support system, and under normal circumstances, a Mazak service engineer can be on site to solve your problem within 24 hours. Our network of more than 300 Mazak factory-trained direct service representatives and certified distributor personnel makes this possible. Because we provide you with a single-source service system, Mazak ensures a quick and efficient response to all your questions.
With our single-source approach to comprehensive customer support, you benefit from:
Mazak provides the industry's most-comprehensive 2-year warranty on every Mazak machine tool component, including our CNCs.
Our North American network of 8 Technology Centres and 5 Technical Centres includes more than 300 factory-trained Mazak service representatives and certified distributor personnel.
We provide free technical phone support and software upgrades for the life of your Mazak machine and a guaranteed 1-hour response to any technical question via our 24/7 technical phone support system.
Access your account information 24/7/365 through our My Mazak Service Portal.
Located in Cambridge, Ontario, Canada, the Canada Technology Centre is one of our eight Technology Centres in North America. The facility enables us to work closely with our customers throughout Canada to generate the most innovative ideas for increasing productivity, efficiency and equipment utilization.
Benefits to You
The Canada Technology Centre helps optimize our customers’ part-processing operations by providing:
- Access to the latest Mazak machine tool technology for testing new product solutions
- Process and application engineering
- Training facilities and educational seminars
- Collaboration opportunities with our cutting tool, workholding and automation partners to develop new manufacturing solutions
Service & Support
MPower gives you single-source access to end-to-end support for the lifetime of every Mazak machine. Sign up for technical training, access phone support, order parts, track a spindle rebuild and so much more. Mazak has you covered from day one, and we're with you every step of the way to ensure your success.
Whether you want CNC training, preventive maintenance, laser calibration, vibration analysis or answers to technical questions, access every aspect of service and support from a single point of contact for quick convenience.Stay up and running
Mazak machines carry a comprehensive 2-year parts and labor warranty that includes operator training and much more – in addition to no-charge technical phone support and software upgrades for the life of each machine.Access warranty coverage
With time-saving remote troubleshooting, Mazak service technicians can show you solutions on standard mobile devices and identify needed replacement parts to speed up repairs.Eliminate downtime
Identify, order and receive the replacements you need with unprecedented speed and ease through online access to every aspect of parts support. Whether you need a small part or a CNC repair, you're covered 24/7.
As your single-source provider, Mazak Canada makes ordering parts easier than ever. Our hassle-free system ensures you will receive the parts you need quickly and keeps your machine cutting parts. All with less paperwork.View Parts Support
Your spindle is the heart of your machine tool, and if it needs service, we have the ISO certified repair/rebuild capabilities you need, with quick turnaround and thorough results.
Our Spindle Rebuild Centre turns around repairs or rebuilds within 3-5 days, including runoff, benchmarking and a 1-year or 4,000-hour warranty.Keep your spindles on task
Order a new or refurbished spindle, and your order ships the same day 95% of the time. Our parts inventory supports more than 600 spindle variations.Receive replacement spindles fast
Spindle Repair/Rebuild Status
Once you've sent a spindle in for service, track the status of your repair or rebuild online and watch as it progresses through our process.Track your spindle
Learn to operate, program and maintain your Mazak machine tools so you obtain the full value of your equipment, from installation throughout its working life. Take a self-paced course through our MPower On-Demand Learning (MODL) system, schedule an in-person class at one of our Technology and Technical Centres, or sign up for a customized seminar in your shop.
Learn to gain the full productivity from your Mazak equipment. Train to achieve your competitive best and keep up with what's new in manufacturing.Train for success
MPower On-Demand Learning (MODL)
Enhance operator training and access essential courses whenever and wherever you need them. Tailor instruction to what your shop needs to know.Schedule learning opportunities
Course Catalog and Training Classes
Learn troubleshooting, advanced programming and basic to advanced machine operations with our virtual and onsite training classes.Find the courses you need
Use these helpful links to take full advantage of all the great support features that MPower offers you. Find your local points of contact for the Mazak support team, and review the official terms and conditions that apply to sales and service.
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For questions related to applications, service, parts or financing, please contact the appropriate department using the Ask Canada link.