Industry’s Best-Selling Horizontals Machining Centers are in Stock Now
Put the rigidity, accuracy and value of Mazak's HCN Series to work in your shop today. Order your new automation ready #40 or #50 taper machine today for fast delivery.
Leaders in the manufacture of advanced technology solutions including Multi-Tasking,
HYBRID Multi-Tasking, 5-axis, milling, turning, CNC controls and automation.
Remote Assist
With MPower, take easy advantage of the most-comprehensive machine support in the industry, all from one convenient online destination. You'll find everything you need to keep your machine tools running strong. Access phone support, request service, sign up for technical training, order parts, track a spindle rebuild and so much more. Mazak has you covered from day one, and we're always by your side to ensure your success.
Remote Assist
Save time on troubleshooting with Mazak Remote Assist software on your mobile device. Show Mazak technicians your machine and they'll identify replacement parts, shortening service time and saving you money. See visual confirmation of how to complete a procedure with onscreen notes from a technician directly through the app.
Real-Time Operator Guidance
Remote Assist software enables our service technicians to troubleshoot your customer machine tool using a standard mobile device. Augmented reality powers a shared view of your equipment for service assistance and replacement-part identification, shortening the mean time to repair and reducing costs associated with in-person field service calls.
Easily Identify Replacement Parts
Remote Assist enables Mazak technicians to provide visual confirmation of each step toward a solution. When machines need parts, customers can use Remote Assist to identify the correct replacement so Mazak can ship it to a field service technician for direct installation. This process eliminates an in-person diagnostics visit before the parts order, saving an average of two days of downtime.
Technology Centres
Technology Centres
Located in Cambridge, Ontario, Canada, the Canada Technology Centre is one of our eight Technology Centres in North America. The facility enables us to work closely with our customers throughout Canada to generate the most innovative ideas for increasing productivity, efficiency and equipment utilization.
Benefits to You
The Canada Technology Centre helps optimize our customers’ part-processing operations by providing:
Access to the latest Mazak machine tool technology for testing new product solutions
Process and application engineering
Training facilities and educational seminars
Collaboration opportunities with our cutting tool, workholding and automation partners to develop new manufacturing solutions
Service & Support
MPower gives you single-source access to end-to-end support for the lifetime of every Mazak machine. Sign up for technical training, access phone support, order parts, track a spindle rebuild and so much more. Mazak has you covered from day one, and we're with you every step of the way to ensure your success.
Single-source support
Whether you want CNC training, preventive maintenance, laser calibration, vibration analysis or answers to technical questions, access every aspect of service and support from a single point of contact for quick convenience.
Mazak machines carry a comprehensive 2-year parts and labor warranty that includes operator training and much more – in addition to no-charge technical phone support and software upgrades for the life of each machine.
With time-saving remote troubleshooting, Mazak service technicians can show you solutions on standard mobile devices and identify needed replacement parts to speed up repairs.
Identify, order and receive the replacements you need with unprecedented speed and ease through online access to every aspect of parts support. Whether you need a small part or a CNC repair, you're covered 24/7.
Parts Support
Save time on troubleshooting with Mazak Remote Assist software on your mobile device. Show Mazak technicians your machine and they'll identify replacement parts, shortening service time and saving you money
Your spindle is the heart of your machine tool, and if it needs service, we have the ISO certified repair/rebuild capabilities you need, with quick turnaround and thorough results.
Spindle Repair/
Rebuild Process
Our Spindle Rebuild Centre turns around repairs or rebuilds within 3-5 days, including runoff, benchmarking and a 1-year or 4,000-hour warranty.
Learn to operate, program and maintain your Mazak machine tools so you obtain the full value of your equipment, from installation throughout its working life. Take a self-paced course through our MPower On-Demand Learning (MODL) system, schedule an in-person class at one of our Technology and Technical Centres, or sign up for a customized seminar in your shop.
Training
Learn to gain the full productivity from your Mazak equipment. Train to achieve your competitive best and keep up with what's new in manufacturing.
Use these helpful links to take full advantage of all the great support features that MPower offers you. Find your local points of contact for the Mazak support team, and review the official terms and conditions that apply to sales and service.
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