Cambridge, On., August 3, 2021 – With an ongoing commitment to provide the industry’s most comprehensive and responsive service and support, Mazak Canada, as of July 2, has assumed direct management of parts sales for all Canadian customers. This restructuring will ensure those customers receive the parts they need as quickly as possible and with Mazak handling all freight, customs clearance and delivery tracking. It will also allow the company to further expedite the service scheduling process to help significantly shorten machine downtimes for its customers.
Under the new structure, Mazak Canada will also give customers the option to receive one invoice for the entire parts and service call. The company also has personnel in place to assist French-speaking customers with their parts ordering and service scheduling. Once Mazak Canada's system determines parts are delivered, the company will then automatically reach out to the customer to schedule a technician to install them.
The streamlined parts and service strategy further compliments the company’s various other customer-centric enhancements that include the new Ask Canada website page and the addition of its Edmonton Technical Centre. For questions related to applications, financing, parts, sales and service, Ask Canada puts customers in direct contact with the appropriate Mazak departments and provides them immediate response to their inquiries.
In addition to the Mazak Canada Headquarters and Technology Centre in Cambridge, Ontario, its new Technical Centre in Edmonton, Alberta, gives those customers in Western Canada local access to direct sales, service, application and training support. As the only machine tool OEM facility in that region, the Technical Centre supports customers in Manitoba, Saskatchewan and British Columbia specializing in industries that include oil and gas, agriculture, maritime, aerospace, mining, forestry and many others.