Careers That Shape the World

Our machine tools play an important role in improving everyday life. Everything from automobile parts to medical implants to airplane components are made with the help of a machine tool – so no matter what your job is here, you’re helping shape the modern world.

A Passion for Progress

We’re proud to be one of the top machine tool manufacturers in the world. We’ve achieved our leading global status because of our ongoing commitment to innovation and improvement. Therefore, we’re constantly looking for individuals who strive for that same kind of excellence in everything they do. If that sounds like you, then it’s time to consider applying for a job with us.

What’s In It For You?

To maintain our leadership status in the industry, we constantly invest in the research, equipment and EMPLOYEES needed to evolve and enhance our operations and products. When you work for us, you can expect:

• Highly competitive wages
• Paid vacations and personal time
• A comprehensive benefits plan
• In-house training programs
• Tuition reimbursement

Field Service Team Leader – Cambridge, Ontario

Mazak is the global leader in the design and manufacture of highly productive CNC machine tools and automation systems, including turning centers, vertical and horizontal machining centers, Multi-Tasking solutions, 5-axis machining centers and PALLETECH manufacturing systems. Committed to innovative product development, advanced manufacturing technologies and long-term customer support, Yamazaki Mazak Corporation employs more than 8,000 associates, manages 10 manufacturing plants – which all use Mazak machines to make other Mazaks – and operates 38 Technology Centers around the world through its subsidiaries.

Our proud team is growing, and we need a Field Service Team Leader to cover for Ontario, Canada.

In a nutshell you will:

• Proactively attain a safe and healthy work environment for all employees.
• Schedule and manage regional Field Service Technicians.
• Effectively handle overflow phone calls/emails into service center as required.
• Ensure customer responses are within prescribed time limits and quality as defined by corporate goals.
• Thoroughly document out all customer calls in the ERP System.
• Ensure personnel is used efficiently while maintaining prescribed response times.
• Maintain a high degree of customer satisfaction and adhere to our service management principles.
• Identify training and development needs of your service team.
• Complete reports, assessment of problems, repairs completed, parts installed, and time involved.
• Utilizes D365 for scheduling and detailed documentation of services records.
• Coordinate and expedite as required repair parts to obtain realistic delivery dates.
• Oversee / manage overtime, takes disciplinary action in coordination with the service manager, as necessary.
• Utilize excellent call center / customer relationship skillset.
• Proactively determine the need for specialty tools and parts and ensure these items are available for Field Service Technicians when they arrive on site.

What are your Qualifications:

• 2 Year Technical Diploma or equivalent experience is a plus
• Project Management / high activity scheduling experience
• Customer relations experience
• Ability to multitask
• Previous supervision of field service technicians a plus
• Excellent communication skills.

Travelling Requirement: 10% of the time. Assignments might require overnight or multiple night stay from time to time

And what is in it for you?

• Competitive compensation
• RRSP, DPSP and company matching from day 1
• Available training with the leaders in the industry, in the USA and in Japan
• Medical, Dental and Disability Insurance
• A supportive team environment to grow and thrive.

Mazak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, or local laws. Mazak is also committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If interested please e-mail your resume to resumes@mazakcorp.com.

EEO-M/F/D/V

Field Service Technician – Cambridge, Ontario

We are currently searching for a candidate who will install equipment, train customers, execute warranty repairs and provide after warranty service on CNC Lathes and Machining Centers. Field Service Technicians are assigned Regional responsibilities and operate directly from their residences. This position reports to the Canada Technology Center in Cambridge, Ontario. Duties involve overnight travel from home to various customer facilities. Travel is required.

Scope and Responsibilities:

• Proactively attains a safe and healthy work environment for all employees
• Install machines and accessories at customer sites. Installation includes all necessary assembly, leveling, aligning, adjusting, calibrating and wiring of machines and accessories.
• Diagnose and repair mechanical, electrical and software problems on machines and accessories at customer sites.
• Test operation of machines and accessories after completing installation or repair
• Train customers on functions of the machines
• Learn new machines features and accessories as they become available
• Complete reports documenting installation, assessment of reported problem, repairs completed, parts installed
• Travel is required. Assignments will require overnight or multiple night stay.
• Utilize various test equipment for trouble shooting purpose, indicators, test bars, clamp force, gages, etc.

Education/Certification:

• 2-year technical training in electronics, mechanical or machine tool assembly
• 1-3 years of experience in Field Service
• High School Diploma

Skills:

• Read/understand engineering drawings
• Ability to work on own or in group while completing necessary tasks
• Ability to understand PLC
• HYD/Pneumatic circuits
• General computer skills
• Ability to lift up to 50lbs on a repetitive daily basis.
• Heavier lifting in excess of 50lbs on periodic basis
• Ability to problem solve depending on situation.
• Sound writing and reporting skills.
• Strong people skills.

If interested please e-mail your resume to resumes@mazakcorp.com.

EEO-M/F/D/V

Technicien(ne) de Service – Montreal, Quebec

Mazak est le leader mondial de la conception et fabrication de machines-outils CNC hautement productives et de systèmes d'automatisation, notamment des centres de tournage, des centres d'usinage verticaux et horizontaux, des solutions multitâches, des centres d'usinage 5 axes et des systèmes de fabrication PALLETECH. Engagée dans le développement des produits innovants, les technologies de fabrication avancées et le support client à long terme, Yamazaki Mazak Corporation emploie plus de 7 000 associés, gère 10 usines de fabrication - qui utilisent toutes des machines Mazak pour fabriquer d'autres Mazak - et exploite 38 centres technologiques à travers le monde grâce à ses filiales.

Notre équipe s'agrandit et nous avons besoin deux Technicien(ne)s de Service pour couvrir le territoire de la Ville de Québec et Montreal, au Québec.

Les tâches du poste sont (mais ne sont pas limitées à):

• Installer les machines et accessoires chez les clients. L'installation comprend tout l'assemblage, le nivellement, l'alignement, le réglage, le calibrage et le câblage nécessaires des machines et des accessoires.
• Diagnostiquer et réparer les problèmes mécaniques, électriques et logiciels sur les machines et accessoires chez les clients.
• Tester le fonctionnement des machines et des accessoires après avoir terminé l'installation ou la réparation
• Former les clients sur les fonctions des machines
• Découvrez les nouvelles fonctionnalités et accessoires des machines dès qu'ils sont disponibles
• Faire les rapports en documentant l’installation, l’évaluation du problème signalé, les réparations effectuées et les pièces installées
• Utilisez plusieurs équipements de test (indicateurs, barres de calibration, force de retenue, jauges, etc.) à des fins de dépannage

Quelles sont vos qualifications:

• Éducation: Certification ou diplôme de mécanicien de chantier ou d’électricien
• Expérience d’au moins 1 à 3 ans comme technicien(ne) de service sur le terrain, avec des connaissances sur la lecture et compréhension des dessins techniques, des automates programmables et des circuits hydrauliques / pneumatiques
• Permis de conduire classe 5
• MS Office
• Solides compétences en rédaction des rapports

Exigence de déplacement : 50 % du temps, en fonction de votre localisation et des clients. Les affectations peuvent nécessiter un séjour d'une nuit ou de plusieurs nuits de temps à autre, et voyager aux États Unis et au Japon pour entreînement.

Et qu'est-ce que cela vous rapporte ?

• Rémunération compétitive
• REER, RPDB et cotisation égale au régime dès le premier jour
• Formation disponible avec les leaders de l'industrie
• Assurance médicale, dentaire et invalidité
• Un environnement d'équipe favorable pour grandir et prospérer.

Mazak offre des opportunités d'emploi égales à tous les employé(e)s et candidat(e)s à l'emploi et interdit la discrimination et le harcèlement de tout type sans égard à la race, la couleur, la religion, l'âge, le sexe, l'origine nationale, le statut d'invalidité, la génétique, le statut d'ancien combattant protégé, l'orientation sexuelle, l'identité de genre ou expression, ou toute autre caractéristique protégée par les lois fédérales, provinciales ou locales. Mazak s'engage également à répondre aux besoins d'accessibilité de tous les individus conformément à la Loi sur L’Accès à l’égalité à l’emploi. Si vous avez besoin d'accommodements pendant le processus de recrutement et de sélection, veuillez nous informer. Cette politique s'applique à toutes les conditions d'emploi, y compris le recrutement, l'embauche, le placement, la promotion, le licenciement, la mise à pied, le rappel, le transfert, les congés, la rémunération et la formation.

If interested please e-mail your resume to resumes@mazakcorp.com.

EEO-M/F/D/V